Customer Support

Expert

Assisting customers with product troubleshooting, order tracking, and resolving complaints promptly.

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Basic

USD 28

Gold

USD 139

Premium

USD 694

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How can I contact customer support for further assistance?

You can reach our customer support team via email at wafecoltd@gmail.com, by phone at +256200999980 or +256394724019 during our business hours. We are here to help with any inquiries or concerns you may have.

Do you offer discounts or promotions for loyal customers?

Yes, we periodically offer discounts, promotions, and rewards for our loyal customers. Stay updated by subscribing to our newsletter or following us on social media for exclusive offers.

Is my personal information secure when I shop on your website?

Yes, we prioritize the security of your personal information. Our website uses SSL encryption to protect data transmission, and we adhere to strict privacy policies to safeguard customer data.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. You can select your preferred payment option during checkout.

Can I cancel my order after it has been placed?

Orders can be canceled within 24 hours of placement. Please contact our customer support team immediately with your order details to request a cancellation.

How long does it take to receive a response from customer support?

We strive to respond to all inquiries within 24 hours. However, during peak times, it may take slightly longer. Rest assured, we are working diligently to address your concerns

What should I do if I receive a damaged product?

Please take photos of the damaged item and contact our customer support within 48 hours of receiving the package. We will arrange for a replacement or refund as per our return policy.

How can I track my order?

You can track your order by logging into your account on our website and navigating to the "Order Status" section. Alternatively, contact our customer support team for assistance.

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